Privacy policy
Privacy Policy
Last updated: March 18, 2026
At OrthoWalkShoes ("we," "our," or "us"), we value your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website [Insert Website URL] (the "Site"), make a purchase, or otherwise interact with us.
By accessing or using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our Site.
Address: enderecodallc 123, MAF, Mentoria - 88222
Contact Email: contato@mentoriaalemdasfronteiras.com
1. Information We Collect
We collect information to process your orders, improve your shopping experience, and comply with legal obligations in the USA. The types of information we collect include:
A. Information You Provide Directly
- Account Information: Name, email address, password, billing and shipping address, and phone number.
- Order Information: Products purchased, payment details (processed securely by third parties), and shipping preferences.
- Communications: Information you share when contacting our customer support.
B. Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and your interaction with the Site, including:
- Device Data: Internet Protocol (IP) address, browser type, time zone, and operating system.
- Browsing Data: Information about how you interact with our Site, such as pages visited, links clicked, and products viewed.
- Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to track your activity and improve Site functionality.
C. Information from Third Parties
We may receive information about you from third parties, such as payment processors (to confirm payment), marketing partners (e.g., Google, Meta), and data analytics platforms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Process and Fulfill Orders: To process payments, send confirmations, manage shipments, and deliver purchased products.
- Communication: To send updates about your order, respond to customer support requests, and provide information about exchanges and returns.
- Marketing and Advertising: With your consent (where required by law), we may send promotional communications about new products or offers. You can unsubscribe at any time. This also includes the use of data for targeted advertising.
- Site Improvement: To analyze usage trends, administer the Site, and improve our store and products.
- Security and Fraud Prevention: To detect, investigate, and prevent potentially fraudulent, illegal, or malicious activities.
- Legal Compliance: To comply with applicable legal obligations, such as consumer protection and privacy laws.
3. Sharing Your Information
We do not sell your personal information as defined by the California Consumer Privacy Act (CCPA/CPRA). However, we share your information with trusted third parties to operate our business, including:
- Service Providers: We share data with companies that perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), shipping companies (e.g., USPS, FedEx), e-commerce platforms (e.g., Shopify), and data analytics providers (e.g., Google Analytics).
- Marketing Partners: We share limited information with advertising partners (like Google and Meta) to show relevant ads and measure campaign performance. You have the right to opt out of this "targeted advertising."
- Legal Obligations: We may disclose your information if required by law, subpoena, or court order, or to protect our legal rights and the safety of our users.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to keep items in your cart, remember your preferences, and understand how you use our site.
- Managing Cookies: Most browsers allow you to refuse or accept cookies. You can adjust your browser settings. However, disabling cookies may affect the functionality of our Site.
- Opt-Out Rights: Residents of states such as California, Virginia, Indiana, Kentucky, and Rhode Island have the right to opt out of the "sale" of data or the use of their data for targeted advertising. To exercise this right, please use the contact information in Section 10.
5. Your Privacy Rights
Depending on your state of residence in the USA (such as California, Virginia, Colorado, Indiana, Kentucky, Rhode Island, among others), you may have specific rights regarding your personal data:
- Right to Know/Access: You may request that we disclose the specific personal information we have collected about you.
- Right to Delete: You may request that we erase your personal information that we hold (subject to certain legal exceptions).
- Right to Correct: You may request the correction of inaccurate personal information we hold about you.
- Right to Opt-Out: You may opt out of the "sale" of your data or the use of your data for targeted advertising and automated profiling.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise your rights, please contact us at contato@mentoriaalemdasfronteiras.com. We will verify your identity before processing your request, as required by law.
6. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, misuse, or disclosure. This includes the use of SSL (Secure Socket Layer) encryption for transmitting sensitive data. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, contractual, and reporting obligations.
8. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary steps.
9. Links to Third-Party Sites
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The most recent version will be posted on this page with the "Last updated" date.
11. Information for Residents of Specific States
- California Consumer Privacy Act (CCPA/CPRA): As noted, the CCPA grants California residents specific rights. We do not "sell" your personal data as defined by the law.
- New 2026 Laws (Indiana, Kentucky, Rhode Island): In compliance with new laws effective January 1, 2026, we ensure the rights of access, correction, deletion, and opt-out of targeted advertising for residents of these states.
12. Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
OrthoWalkShoes
Email: contato@mentoriaalemdasfronteiras.com
Address: enderecodallc 123, MAF, Mentoria - 88222